Support Policy
We have made the policy as short and as comprehensive as possible for clarity.
We give support in accordance with the terms stated on the pricing page of each product and service we offer. We do not give support beyond the scope of our definition. If you need support with a new, unpopular, or any other technology, please contact us before you make a purchase or wither the product or support package to ensure that we can attend your unique use case.
The products require that you have a good knowledge of C#, .NET, ASP, Visual Studio IDE, Authorization, External Auth (Auth 2.0), Authorization, role management, claims management, deployment to server, azure, docker, using web deploy migrating databases, updating databases, seeding databases, entity framework core, MSSQL, MySQL, SaaS development, PayPal integration, etc.
If you need assistance and help with any of these technologies, please contact us with your use case BEFORE making a purchase so that we communicate to you if we can support your requirements.
If you need clarity or got questions, feel free to contact us.
Updated on 5 July 2024
Roadmap
Here's something about our super exciting future and what's coming soon.
Payment Getaway Modules: We will be adding support for more payment gateway modules, such as LemonSqueezy, Stripe, Paddle, FastSpring, etc.
Messaging Modules: We will add the ability to gather messages and user feedback and send immediate response.
Hardware Authentication: Authentication using hardware security keys such as TITAN, FIDO U2F/FIDO2 Certified keys, plus 2-Factor Authentication app code.
Additional Frameworks: Support for more frameworks and libraries such as Blazor, React, Vue, etc. and Tailwind, Materialize, Bulma, Skeleton etc.
Improved UI/UX: With each major release, you will receive a stunningly beautiful UI product with unforgettable experience.
Invoicing Module: Independant modules for invoicing, pdf creation, fast invoice creation, contracts creation on the fly, self-service, etc.
And so much more...
We welcome your suggestions if you have an idea or request. Feedback should be sent to feedback@fullstacktemplates.com.
Frequently Asked Questions
Most common questions about our products
Pre-purchase Questions

We are highly-skilled developers, like you, dedicated to creating amazing boilerplates, templates and starter-kits to save you thousands of dollars and 70% development time/effort from repetitive coding tasks. We give you the flexibility to choose the technology and product you want to use in your SaaS project and speed up your development process.

You can build any web application and SaaS apps. You will receive full source code therefore the right to customize according to your solution needs. You can change the logo, colors, fonts etc and you can do any modifications or changes you want to match with your requirements.
There is a small reasonable restriction we have placed:
You are not allowed to use our products in any offline or online page builder, nomatter the license you have bought.

Absolutely Yes! You can use our product(s) for both personal and commercial projects, however, you cannot resell our products nomatter they type of license you have bought.

We offer support for all products. The validity period depends on the type of license you have purchased. Please see the product pricing plan. You can contact our support team via email support@fullstacktemplates.com and expect a response from the actual product developers. We will ask for your product license key to check if your support is still valid and if expired, we will ask for a support package license to check for validity before we give support.
Please note:
We do not give support to expired licenses nor expired support licenses.
Support includes fixing any bugs in the shipped product, not bugs you may have introduced. It does not include any help with your project integration or any third party integration, but we can only give advice on the best route to consider and the final decision and choice is up to you.

We offer several licenses and please check the product pricing page for specifics and more details.

You will receive a 1 year free update and upgrades with your purchase. If you want to receive updates and upgrades after 1 year, you need to purchase the upgrade package, which is relatively discounted.

Yes, depending on your license terms. You can check the license terms on the pricing page of the product of your choice.

The limit is mentioned on the pricing page. We have set reasonable limits that will allow you to be profitable and support a big development team.

Yes, we provide video documentation. Our clients prefer video to text because of the superiority of video, therefore we have many tutorials and videos to help you customize and use our products effectively.

We have the best quality products you could find anywhere on the internet with outstanding pricing plans. We are the best in town!
In addition, we provide many unique features, more than the competition, saving you time, money and effort It offer many commonly needed functionalities such as user authentication, authorization, advanced security, database management, and more.

Payment for our products can be made through PayPal or Credit/Debit cards including Visa, Discover, UnionPay, American Express, and Mastercard, via PayPal.

Due to the nature of the products (comes with full-source code), we do not provide a refund or money-back. To help you decide, you can try all of our products for free and unlimited times. You can check the Video Tutorials and contact us with your specific questions, before purchasing. We want you to get the best value for your money therefore we will help you with information that will help you make a decision.
In cases of bugs, we fix them and release fixes without delay, as soon as testing is completed.

License refers to how a purchased product can be used.

No, you cannot resell or redistribute our product no matter which license you have purchased, even when you do so for free.

Check out our pricing tables for each plan. If you need more clarification, contact us and we'll assist you promptly.

Yes, all plans are one-time payment-based, and you also receive free updates for lifetime!
Post-purchase Questions

You will receive an email with the instructions to download your product in your account dashboard.

You will receive a zipped file of your product. Unzip and start using. For .NET products, we supply the Visual Studio IDE Project Solution. You can open and customize just like you do any Visual Studio IDE project solution.

We have created our products in such a way that you will need very little to almost no integration with third-party libraries unless indicated. In such cases, we will provide guidance on integration and video tutorials, publicly available on our YouTube Channel, to give you a clean and smooth walkthrough.

Please contact us anytime and we will assist you immediately.
Haven't found an answer to your question?
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